nbn® for Cocos (Keeling) Islands
MultiWave Networks is proud to deliver nbn® Sky Muster® Plus premium services to the Cocos (Keeling) Islands.
Key Benefits
Australian technical specialist support
Unlimited data
Best value internet service
Plans
$60 / month
nbn 25
Sky Muster Plus Premium
Unlimited data
Maximum Wholesale Speed: 25/5Mbps*
Typical Busy Period download speed: 19Mbps
Fair Use Policy AppliesTo proactively protect the network, nbn may from time to time shape some types of traffic including peer to peer, cloud storage platforms, software updates and other traffic which nbn cannot identify or nbn considers may cause adverse network impacts.
$75 / month
nbn 50
Sky Muster Plus Premium
Unlimited data
Maximum Wholesale Speed: 50/5Mbps*
Uplink burst speeds of up to 10Mbps in optimum network conditions
Typical Busy Period download speed: 33Mbps
$99 / month
nbn 100
Sky Muster Plus Premium
Unlimited data
Maximum Wholesale Speed: 100/5Mbps*
Uplink burst speeds of up to 10Mbps in optimum network conditions
Typical Busy Period download speed: 51Mbps
All plans come with…
No install or equipment charge for Standard Installations
Hassle free upgrade for existing nbn Sky Muster and Sky Muster Plus customers
Public Static IP addresses available
Powered by nbn Sky Muster Plus Premium
* End customer experience, including the speeds actually achieved over the nbn network, depend on the nbn technology and configuration over which services are delivered your premises, whether you are using the internet during the busy period and/or the number of concurrent users and services on the nbn satellite network, and factors outside of nbn’s control (like your equipment, software or signal reception). Satellite customers may also experience latency. Multiple services on the same satellite terminal will share capacity.
About the transition from IOTT to MultiWave Networks
From 1st June 2024 IOTT no longer provides residential nbn Sky Muster Plus services on the Cocos (Keeling) Islands. To ensure continuity of services, IOTT has secured an arrangement with MultiWave Networks (IOTT’s wholesale provider) to provide ongoing services with no changes to plans, monthly charges and no interruption to services.
MultiWave Networks has also established an arrangement for a local on-island support resource for our Cocos Island customers.
Our support team can be contacted at support@multiwavenetworks.com.au or on 1300 525 800.
FAQs
Will there be any interruption to my service?
No, your service will continue unless you opt out.
Will my plan change?
No. MultiWave Networks is offering exactly the same plans as you currently have with IOTT.
Will I have to pay more?
No. Since there is no change to your plan your monthly cost will remain the same.
How do I get support?
Our support team can be contacted at support@multiwavenetworks.com.au or on 1300 525 800. We are also working to establish an arrangement for a local on-island support resource for our Cocos Island customers.
Can I change providers after 1st June?
Yes, you can purchase a plan through any other nbn Sky Muster Plus provider at any time before or after 1st June.
How do I sign up?
If you are an existing residential customer of IOTT with an active nbn Sky Muster Plus service there is no need to register separately. To ensure a smooth transition, your service will remain connected with MultiWave Networks. MultiWave Networks will email you the details of how to log into our customer portal to setup your payment preference.
How do I pay my MultiWave Networks bill?
You can pay by Credit Card or EFT.
To setup a monthly credit card payment, just log into our customer portal with the details we have emailed you and enter your credit card details.
More questions?
Contact Us
Cocos Island Support
Email
support@multiwavenetworks.com.au
Telephone
1300 525 800
Operating Hours
9am – 6pm Mon-Fri AEST